Refund Policy
Effective 2026-11-11
This policy covers refunds for OnAir's paid features (Single and Season Pass). OnAir is operated by 주식회사 샌드버그.
Full refund within 14 days
Ask within 14 days of your purchase and we will refund the full amount. You don't need to give a reason.
How to ask
Email hello@deckonair.com from the address on your OnAir account and tell us the purchase date. You can also reply to your receipt email.
How refunds are paid
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and provides customer service for order inquiries and handles returns.
Refunds go back to the payment method you used and can take 5 to 10 business days, depending on your card issuer or bank.
After a refund
The paid features from that purchase are turned off: MP4 download and making language versions lock again. Your videos, share links and viewing analytics stay.
After 14 days
If a problem on our side kept you from using what you paid for (for example, a video could not be made or downloaded), we refund even after this period. Any statutory right you have in your country, such as a right of withdrawal, is not affected by this policy.
Purchases with an OnAir code
If you paid by invoice or bank transfer and received an OnAir code, the same rule applies and we refund to the account you paid from.